Personal issues, planning for life events or simply managing daily life can affect your work, health and family. Your GuidanceResources program provides support, resources and information for personal and work-life issues. The program is company-sponsored, confidential and provided at no charge to you and your dependents.


    Guidance Resource Program

Confidential Counseling

  • 6 Session Plan

    This no-cost counseling service helps you address stress, relationship and other personal issues you and your family may face. It is staffed
    by GuidanceConsultantsSM—highly trained master’s and doctoral level clinicians who will listen to your concerns and quickly refer you to
    in-person counseling (up to 6 sessions per issue per year) and other resources for:

    ›› Stress, anxiety and depression › Job pressures
    ›› Relationship/marital conflicts › Grief and loss
    ›› Problems with children › Substance abuse

Financial Information and Resources

  • Discover your best options.

    Speak by phone with our Certified Public Accountants and Certified Financial Planners on a wide range of financial issues, including:
    › Getting out of debt
    › Retirement planning
    › Credit card or loan problems
    › Estate planning
    › Tax questions
    › Saving for college

Legal Support and Resources

  • Expert info when you need it.
    Talk to our attorneys by phone. If you require representation, we’ll refer you to a qualified attorney in your area for a free 30-minute
    consultation with a 25% reduction in customary legal fees thereafter.

    Call about:
    › Divorce and family law
    › Real estate transactions
    › Debt and bankruptcy
    › Civil and criminal actions
    › Landlord/tenant issues
    › Contracts

GuidanceResources Online

  • Knowledge at your fingertips.

    GuidanceResources Online is your one stop for expert information on the issues that matter most to you...relationships, work, school,
    children, wellness, legal, financial, free time and more.

    ›› Timely articles, HelpSheetsSM, tutorials, streaming videos and
    ›› “Ask the Expert” personal responses to your questions
    ›› Child care, elder care, attorney and financial planner searches

Free Online Will Preparation

  • Get peace of mind.

    EstateGuidance® lets you quickly and easily write a will on your computer. Just go to www.guidanceresources.com and click on the
    EstateGuidance link. Follow the prompts to create and download your will at no cost. Online support and instructions for executing and filing your will are included.

    You can:
    ›› Name an executor to manage your estate
    ›› Choose a guardian for your children
    ›› Specify your wishes for your property
    ›› Provide funeral and burial instructions

Work-Life Solutions

  • Delegate your “to-do” list.
    Our Work-Life specialists will do the research for you, providing qualified referrals and customized resources for: 
    › Child and elder care
    › College planning
    › Moving and relocation
    › Pet care
    › Making major purchases
    › Home repair

  • Direct 24/7 Access Support
    Phone: 855-365-4745 | TTD: 800-697-0353 | Online: guidanceresources.com
    or use the app: GuidanceResources Now
    Web ID: OneAmerica6 

How to Use the Employee Assistance Program (EAP)

  • The employee assistance program (EAP) is a service provided by your employer that offers help with personal and work-related issues. Professionally trained consultants are available to help with family problems, marital concerns, financial and legal matters, stress, depression, and other issues affecting your personal or work life. The EAP is free and confidential. Consultants are available to help 24 hours a day, 7 days a week, 365 days a year. Below is information on how the EAP can help and how it works.

The EAP helps with personal and work issues

. - _
adoption issues conflict at work job burnout
alcohol and drug abuse crisis and trauma legal matters
anxiety depression relationship issues
budgeting, financial worries, and reducing debt domestic abuse separation and divorce
child care and parenting issues elder care/caregiving issues stress
concern about another person's alcohol or drug abuse gambling and other addictions work-related problems and job stress
grief and loss
  • Remember, no problem is too big or too small. The EAP encourages employees and those close to them to seek help early, before a minor problem becomes more serious. The EAP is designed to address short-term issues and to identify resources and referrals for emergency and long-term issues. When in doubt, contact the EAP for help or support.

The EAP is confidential

  • EAP services are confidential. The EAP doesn't let your employer or anyone else know that you called unless you've given your consent and written permission -- not your manager or supervisor, not even your partner or spouse. The only exception to this rule of confidentiality is if the EAP consultant learns that someone is at risk of harming him- or herself or others. In this case, the consultant may be required to report the situation to the appropriate authorities.

The EAP is easy to use

  • Contacting the EAP is easy.

    1. Simply dial the toll-free telephone number. If you do not have the telephone number, ask your human resources (HR) representative for it.
    2. When you call the EAP, be prepared to give your name, address, and the name of your employer. Remember that your name and any other identifying information will be kept confidential. If you don't wish for a return call to be made to your home or place of work, you may make arrangements with the consultant about how, when, and where you want to be contacted. Your employer's name is important because it allows the EAP consultant to identify the specific type of service your employer is providing along with other important health insurance and benefits information.

    The EAP consultant will discuss your needs and concerns with you, listen, and assess the situation. Depending on your situation, the EAP consultant may:

    • work with you and help you make a plan to resolve your issues or concerns
    • refer you to a support group
    • guide you to helpful resources in your community
    • refer you to a specialist or local counselor for ongoing counseling
    • help you navigate the EAP website for helpful resources, including articles, booklets, recordings, and more.

The EAP is free

  • The EAP is a service provided by your employer at no cost to you. That means that you pay nothing to use it. However, if you accept a referral to services outside the EAP, you will be responsible for costs that may be associated with resources external to the EAP. For example, if the EAP consultant refers you to an outside attorney for a legal matter, you would be expected to cover those costs. If the EAP refers you to a counselor for ongoing (long-term) counseling and the referral is through your medical benefits, co-pays or deductibles may
    apply; if the referral is not covered by your medical benefits, you would be responsible for fees charged by the specialist or counselor. The EAP consultant will work with you to find the most appropriate and cost-effective help to address your needs. The EAP consultant can also assist you in obtaining information from your health insurance provider.

    If you or someone close to you is going through a difficult time, remember that help is only a phone call away. Contact the EAP today.